Privacy Policy

2.1 Information You Provide to Us

• Personal Identification: Name, email address, phone number, billing and delivery addresses
• Account Information: Username, password, order history, and account preferences
• Payment Information: Credit card details, billing address (stored securely and encrypted)
• Order Details: Food preferences, dietary restrictions, allergen information, special instructions
• Dietary Requirements: Vegan, vegetarian, halal, kosher, gluten-free preferences
• Reservation Information: Table booking details, party size, special occasions
• Catering Details: Event information, guest count, menu selections, venue details
• Loyalty Program Data: Points balance, rewards history, tier status
• Communication: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription choices, promotional preferences

2.2 Information Automatically Collected

• Device Information: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring websites
• Location Data: Approximate location based on IP address for delivery services
• Cookie Data: Session identifiers, user preferences, shopping cart contents
• Performance Data: Page load times, error reports, site functionality metrics

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction confirmation and payment status
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign performance data and audience insights

3.1 Service Provision

• Processing and fulfilling food orders and reservations
• Coordinating delivery and pickup services
• Managing your account and authentication
• Providing customer support and resolving issues
• Administering loyalty programs and rewards
• Planning and executing catering events

3.2 Communication

• Order confirmations and status updates
• Delivery notifications and tracking information
• Responding to customer inquiries and support requests
• Sending important notices about policy changes or service updates
• Marketing communications (only with your explicit consent)
• Special offers and promotional campaigns

3.3 Marketing and Analytics

• Personalizing your dining experience and recommendations
• Analyzing website traffic and user behavior patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for menu development
• Creating targeted advertising based on preferences

3.4 Legal Compliance

• Responding to legal requests and court orders
• Preventing fraud and ensuring payment security
• Protecting our rights, property, and safety
• Resolving disputes and enforcing agreements
• Complying with food safety and health regulations

4.1 Service Providers

• Payment Processors: Secure handling of credit card transactions and billing
• Delivery Companies: Address and contact information for order delivery
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Managing newsletter and promotional campaigns
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Tools: Managing inquiries and support tickets

4.2 Legal Requirements

• Compliance with court orders, subpoenas, and legal processes
• Responding to lawful requests from government authorities
• Protecting against fraud, illegal activities, and security threats
• Safeguarding public safety in emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the new owner. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as participating in promotional partnerships or special events.

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Strict access limitations to personal data (minimum necessary personnel only)
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backup: Regular secure backups with encryption and offsite storage
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Comprehensive security training for all employees handling personal data
• Documented procedures for personal data handling and processing
• Confidentiality agreements with all third-party service providers
• Incident response plan for potential security breaches
• Regular internal security audits and compliance reviews

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public or shared computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Email Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality

7.1 Right of Access

Request a copy of the personal data we hold about you, including details about how we use it.

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure (Right to be Forgotten)

Request deletion of your personal data, subject to legal and legitimate business requirements.

7.4 Right to Restrict Processing

Request limitation on how we use your personal data in certain circumstances.

7.5 Right to Data Portability

Receive your personal data in a machine-readable format for transfer to another service.

7.6 Right to Object

Object to processing of your data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

Protection against solely automated decision-making, including profiling.

9.1 Protection Measures

When we transfer personal data internationally, we ensure appropriate protections are in place:

• EU-Japan adequacy decisions for transfers to these regions
• Standard Contractual Clauses (SCC) approved by regulatory authorities
• Comprehensive data processing agreements with international partners
• Implementation of appropriate technical and organizational security measures
• Regular compliance audits of international data handling practices

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and marketing service providers
• Other countries: As necessary for service provision, with appropriate safeguards

Safe Data Disposal

When data retention periods expire, we ensure secure disposal through:

• Complete electronic deletion using industry-standard methods (unrecoverable)
• Physical destruction of paper records through certified shredding
• Secure deletion from backup systems and archives
• Maintenance of disposal records for compliance purposes

12.1 Change Notification

We may update this privacy policy periodically. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• For significant changes, we may require your explicit consent

12.2 Staying Informed

• The latest version of this policy is always available on our website
• Check the "Last Updated" date at the top of this page
• Continued use of our services after changes constitutes acceptance
• If you disagree with changes, you may discontinue using our services

13.1 Filing Complaints

If you are not satisfied with our response to your privacy concerns:

1. Contact us first to allow us to resolve the issue directly
2. If unresolved, you may contact your local supervisory authority
3. For US residents: Federal Trade Commission (FTC)
4. For EU residents: Your local Data Protection Authority

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Click the "unsubscribe" link in any promotional email
• Update preferences in your account settings
• Contact our customer support team
• Call us at +1 303-455-9463

14.2 Account Deletion Process

To delete your account and personal data:

1. Log into your account and go to "Account Settings"
2. Select "Delete Account" option
3. Follow the confirmation process
4. Or contact customer support for assistance

Note: Some data may be retained for legal compliance as outlined in our retention policy.